Return & Refund Policy
Last Updated: 18/July/2025
At Auras' Organics, we value customer satisfaction and stand by the quality of our products. If you are not completely satisfied with your purchase, we offer a 100% cashback guarantee and an easy return process. Please review our return and refund policy below.
Eligibility for Returns & Refunds
We accept returns and offer refunds under the following conditions:
-
The request is made within 10 to 14 days of receiving the product.
-
The product should be in its original packaging.
-
You must provide a valid proof of purchase (order confirmation or receipt).
-
Products that arrive damaged or defective can be returned for a full refund or replacement.
How to Initiate a Return
To start a return, please follow these steps:
-
Contact Us – Email us at aurasorganics.official@gmail.com or call (+92) 3157091332 with your order details and reason for return.
-
Return Approval – Once approved, we will provide return instructions and shipping details.
-
Ship the Product – Return the item to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Process
-
Once we receive your returned product, we will inspect and process the refund within 2-3 business days.
-
Refunds will be issued via the original payment method or an alternative as agreed upon.
-
If you prefer, we can also issue a store credit for future purchases.
Non-Refundable Items
-
Items purchased during promotional sales or with discount codes may be non-refundable unless defective.
-
Used or opened skincare products (for hygiene reasons) are non-refundable unless they arrived damaged.
Late or Missing Refunds
If you haven’t received your refund within the stated time, please check with your bank or payment provider. If further assistance is needed, contact us at aurasorganics.official@gmail.com.
Contact Us
For any questions or concerns about our Return & Refund Policy, reach out to us:
Email: support@aurasorganics.com
Address: Punjab Small Industry Society, Bedian Road, Cantt, Lahore
Phone: (+92) 3157091332
We appreciate your trust in Auras' Organics and are committed to ensuring a smooth shopping experience!