Shipping & Delivery Policy

At Auras’ Organics, we are committed to delivering your products safely, efficiently, and on time. This policy outlines our shipping methods, delivery timelines, and related terms.

1. Shipping Coverage

We currently offer shipping across Pakistan through trusted courier partners.

International shipping is not available at this time unless explicitly stated.

2. Order Processing Time

Orders are processed within 2-3 business days after confirmation
Orders placed on weekends or public holidays are processed on the next working day
During high-volume periods (sales, launches, promotions), processing times may be extended slightly

Customers will receive an order confirmation once processing begins.

3. Delivery Timeframe

Estimated delivery times after dispatch:

Major cities: 2–3 business days
Other cities & remote areas: 3–5 business days

Delivery timelines are estimates and may vary due to:

Weather conditions
Courier delays
Public holidays
Security or regional access issues

Auras’ Organics is not responsible for delays caused by courier partners beyond our control.

4. Shipping Charges

Free Shipping All Across The Pakistan

5. Cash on Delivery (COD)

Cash on Delivery is available all over the Pakistan
Customers must ensure availability at the delivery address
Refusal of COD orders without valid reason may result in future order restrictions

6. Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

Auras’ Organics is not liable for:

Delays due to incorrect or incomplete addresses
Orders returned because the recipient was unavailable

Additional shipping costs for re-delivery will be the customer’s responsibility.

7. Order Tracking

Once your order is dispatched:

Tracking details will be shared via SMS, email, or WhatsApp (where applicable)
Customers can track delivery status using the provided tracking information

8. Failed Deliveries

If a delivery attempt fails due to:

Unavailability of the recipient
Incorrect contact details
Refusal to accept the order

The order may be returned to our facility. Re-shipping will require confirmation and delivery charges.

9. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered:

Do not accept the delivery
Inform our customer support team immediately
Share clear images of the package for verification

We will investigate and take appropriate action.

10. Partial Deliveries

In rare cases, items may be shipped separately due to stock or logistics reasons. Customers will be informed in advance where applicable.

11. Policy Updates

Auras’ Organics reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Changes will take effect immediately upon publication on this page.